🏥
Admission Process
Learn about hospital admissions
🛡
Insurance
Accepted insurance plans
💰
Billing & Payments
Payment options and billing info
👥
Visitor Guidelines
Rules for visiting patients
📋
Medical Records
Request your medical records
❓
FAQs
Frequently asked questions
Patient Resources
🏥 Admission Process
- Bring valid ID and insurance card
- Complete admission forms
- Provide medical history
- Emergency contact information
- Consent forms signing
- Room assignment and orientation
👥 Visitor Guidelines
- Maximum 2 visitors per patient
- Visiting hours: 10 AM - 12 PM, 4 PM - 6 PM
- Children under 12 not allowed in ICU
- Wash hands before and after visit
- Follow infection control protocols
- Keep noise levels low
📋 Medical Records
- Online access via patient portal
- Request copies at Medical Records Dept
- Processing time: 3-5 business days
- Valid ID required for pickup
- Email: [email protected]
- Phone: +91-123-456-7850
🍽 Dietary Services
- Meals served 3 times daily
- Special dietary needs accommodated
- Vegetarian/non-veg options
- Religious dietary requirements
- Nutritionist consultation available
- Family can bring home food (with approval)
🛏 Patient Rooms
- Private, semi-private, general wards
- 24/7 nursing care
- Call button for assistance
- TV and Wi-Fi available
- Attached bathrooms
- Visitor seating provided
🚭 Hospital Policies
- Smoke-free campus
- Alcohol prohibited
- Mobile phones on silent
- Photography with permission only
- Respect patient privacy
- Follow staff instructions
Accepted Insurance Plans
We accept most major insurance providers. Please verify your coverage before admission.
🏥
National Health Insurance
🛡
ICICI Lombard
⭐
Star Health Insurance
💼
Bajaj Allianz
🏢
HDFC ERGO
🌟
Max Bupa
🏛
New India Assurance
🏥
Religare Health
Insurance Help Desk: +91-123-456-7831 | [email protected]
Billing & Payments
💳 Payment Methods
- Cash
- Credit/Debit Cards
- UPI Payment
- Net Banking
- Insurance Direct Billing
- EMI Options Available
📄 Billing Information
- Itemized bills provided
- Advance deposit required for IPD
- Insurance pre-authorization handled
- Final bill on discharge
- Online bill payment via portal
- 24/7 billing desk available
💰 Financial Assistance
- Payment plans available
- Financial counseling services
- Government schemes accepted
- Charity fund for eligible patients
- Contact: +91-123-456-7830
- Email: [email protected]
Frequently Asked Questions
📅 Appointments
How do I book an appointment?
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You can book an appointment through our website at Book Appointment,
by calling +91-123-456-7801, or visiting our OPD registration desk. Online booking is available 24/7.
Can I cancel or reschedule my appointment?
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Yes, you can cancel or reschedule up to 2 hours before your appointment time by logging into
the patient portal or calling our appointment desk. Late cancellations may be subject to a fee.
What should I bring to my first appointment?
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Please bring a valid photo ID, insurance card (if applicable), list of current medications,
previous medical records, and any referral letters from other doctors.
🚨 Emergency Services
When should I go to the emergency room?
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Visit the ER for life-threatening conditions: severe chest pain, difficulty breathing,
severe bleeding, head injuries, stroke symptoms, severe burns, poisoning, or loss of consciousness.
For details, see our Emergency Services page.
Do you have 24/7 emergency services?
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Yes, our emergency department is open 24 hours a day, 7 days a week, including holidays.
Emergency ambulance service is also available 24/7 by calling +91-123-456-7890.
🛡 Insurance & Billing
What insurance plans do you accept?
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We accept most major insurance providers including ICICI Lombard, Star Health, Bajaj Allianz,
HDFC ERGO, Max Bupa, and more. Please verify your specific plan coverage with our insurance desk.
Do you offer cashless treatment?
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Yes, we offer cashless treatment for most insurance plans. Please contact our insurance desk
at +91-123-456-7831 before admission to arrange pre-authorization with your insurance company.
Can I pay my bill online?
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Yes, you can pay your bills online through our patient portal. We accept credit/debit cards,
net banking, and UPI payments. You can also set up payment plans for larger bills.
ℹ General Questions
What are your visiting hours?
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General ward visiting hours are 10:00 AM - 12:00 PM and 4:00 PM - 6:00 PM.
ICU visiting hours are 12:00 PM - 1:00 PM and 5:00 PM - 6:00 PM.
Maximum 2 visitors per patient are allowed.
Is parking available?
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Yes, we have multi-level parking facilities available for patients and visitors.
Parking fees apply. Emergency patients get free parking for the first 24 hours.
How do I get my medical records?
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You can access your medical records online through the patient portal. For physical copies,
submit a request to the Medical Records Department with valid ID. Processing takes 3-5 business days.
Contact: +91-123-456-7850 or [email protected]
Do you provide ambulance services?
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Yes, we have Advanced Life Support ambulances available 24/7. Call +91-123-456-7890 for
emergency ambulance service. Free service within 10 km radius for emergencies.
Can I request a specific doctor?
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Yes, you can request a specific doctor when booking your appointment. Our system will show
available time slots for that doctor. Visit our Find a Doctor
page to browse our specialists.
Still Have Questions?
Our team is here to help you 24/7